Refund policy

RETURN AND REFUND POLICY

Last Updated: September 8, 2026

At KORE., we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. RETURN WINDOW

We accept returns within 30 days of delivery. To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition that you received it.

  • In its original packaging with all tags attached.

  • Accompanied by the receipt or proof of purchase.

2. NON-RETURNABLE ITEMS

Certain types of items cannot be returned for safety, hygiene, or operational reasons:

  • Gift cards

  • Final sale or clearance items

  • Personal care or intimate items (if applicable)

3. HOW TO INITIATE A RETURN

  1. Contact our support team at contact@korehq.store with your order number and the reason for the return.

  2. Once your return request is approved, we will provide you with instructions and the shipping address where you should send your package.

  3. Please do not send items back to us without requesting a return first.

4. RETURN SHIPPING COSTS

  • Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).

  • Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. DAMAGES AND DEFECTS

Please inspect your order upon delivery. If an item is defective, damaged, or if you received the wrong item, contact us immediately at contact@korehq.store so that we can evaluate the issue and make it right via a free replacement or full refund.

6. REFUNDS

  • Inspection: Once we receive and inspect your returned item, we will send you an email notifying you that we have received it and whether your refund is approved.

  • Processing: If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please reach out to us at contact@korehq.store.

7. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.